Responsible Gaming

Introduction

At Mystake on kroen.uk, we are committed to promoting responsible gaming practices. Gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to set strict limits on time and money spent.

Age Verification

Mystake is exclusively for players aged 18 years and over (or the legal gambling age in your jurisdiction). We take age verification seriously and reserve the right to request proof of age at any time. By using our platform, you confirm that you meet the legal age requirement in the United Kingdom.

Warning Signs of Problem Gambling

If you recognise any of the following signs in your gambling behaviour, please seek help immediately:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to recover money lost
• Spending more time or money on gambling than intended
• Neglecting family, friends, work, or studies due to gambling
• Hiding gambling activity or lying about the amount spent
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money to fund gambling activities
• Failed attempts to reduce or stop gambling
• Using gambling to escape problems or negative emotions
• Risking relationships or employment due to gambling

Self-Help Tools

Mystake provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
• Loss Limits: Set maximum loss limits to protect your finances
• Reality Checks: Receive periodic reminders during gaming sessions
• Session Time Limits: Set automatic session timeouts
• Self-Exclusion: Temporarily or permanently exclude yourself from Mystake
• Account Closure: Close your account at any time

For additional support across multiple operators, we recommend using GamStop, the national self-exclusion scheme for Great Britain.

Support Organizations

If you or someone you know is struggling with problem gambling, please reach out to one of these trusted organisations:

United Kingdom

• GamCare – Free, confidential support and counselling
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free and confidential)
• GamStop – National self-exclusion scheme
  Website: www.gamstop.co.uk
• Gamblers Anonymous – Support groups and peer assistance
  Website: www.gamblersanonymous.org.uk

International Support

• Australia: Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States: National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-GAMBLER (1-800-426-2537)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de

Need Help?

If you are experiencing problem gambling, please seek help immediately. Problem gambling is a treatable condition, and support is available. You are not alone, and reaching out is a sign of strength, not weakness.

Whether you need counselling, financial advice, or simply someone to talk to, the organisations above provide free, confidential support 24/7.

Remember: Gambling should be fun. If it stops being fun, it's time to seek help.